Technical Support Mobile Technology

The Team you are Joining – Who We Are:

The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.

Join our dynamic team as a Full-Time Technical Support Specialist - Mobile Technology with the Halton Regional Police Service (HRPS) Information Technology Department and play a pivotal role in shaping and maintaining cutting-edge mobile technologies. In this exciting role, you'll provide specialized technical support for PSBN LTE (Public Safety Broadband Network) and Motorola P25 Voice Radio Systems, addressing complex issues related to Data and Voice networks, Servers, Sierra MG90 modems and Mobile workstation units.

You'll be responsible for the repair, troubleshooting, and resolution of issues across major systems, while also developing and maintaining HRPS’s mobile computing platform. Additionally, you'll support the equipment and software for patrol vehicles and mobile command units. As a key player in the deployment of innovative solutions, you'll ensure network capacity, availability, and stability. If you're ready to apply your technical expertise in a fast-paced, collaborative environment and make a real difference in an essential service, this is the perfect opportunity to advance your career while having a lasting impact!

About the Role – How you will Contribute to the Service:

This role manages and supports critical IT systems, including the PSBN LTE and Motorola P25 Voice Radio System. Responsibilities include troubleshooting and repairing mobile workstation units, portable & mobile radios, and related infrastructure, as well as configuring group policies and maintaining GPS data collection systems. The position also involves reprogramming radios for various partners, ensuring firmware updates, encryption, and conducting routine audits on tower sites.  Key duties include vehicle equipment installation, system upgrades, and supporting the integration of new technologies. The role also covers managing Active Directory, system backups, and hardware updates, along with troubleshooting issues with mechanics, technicians, and vendors. Additionally, responsibilities include maintaining inventory, developing standardized windows system images, managing purchases, updating technical documentations and continuing professional development. Backup support to the Communications System Coordinator and other related duties are also part of the role. Willing to participate in a 24x7 on-call rotation schedule.

What you’ll Bring to the Role:

Education, Certifications and Qualifications:  Community college diploma in computer science, hardware, software, networking or other related field.

Previous Experience, Knowledge and Skills: A minimum of 1 years of related work experience is required, in network technology. Voice Radio experience

The candidate should have an A+ certification and experience or knowledge in wireless, radio, and mobile technologies. Familiarity with network management software and scripting or automation tools is also important. Additionally, strong computer skills in electronic communication are required, including expertise in analog design, digital systems, and applied electrical theory. A basic understanding of wireless communication systems, such as cellular devices, radio frequency systems, and wireless networks, is also essential.

Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.

What We Offer:

We offer the opportunity to join a progressive work environment with a leading police service.  Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.).  This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West. 

Salary Range:   $86,487.00 – 96,097.00

How to be Considered for This Exciting Opportunity:   Please apply on line with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be forwarded in confidence to our Staffing Advisor, Human Resource Services, quoting Competition #39-C-25A by April 28, 2025.  All applications must be submitted to the Service’s on-line system to be considered for this vacancy. **Various skills assessments may be administered as part of the selection criteria.

Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program.  Once the program has been established, all civilian positions, including this position, will be evaluated under the new job evaluation program which may result in a change to the rate of compensation.

The Halton Regional Police Service strives to be an accessible and inclusive organization.  We are committed to fairness and equity in employment and our recruitment and selection practices.  We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca. We thank all applicants for their interest in joining our organization.   Only those who are selected to advance through the recruitment process will be contacted by our team.