Information System Support Analyst

The Team you are Joining – Who We Are:

The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.

About the Role – How you will Contribute to the Service:

Are you ready to make an impact in an innovative and dynamic environment? We are seeking an Information System Support Analyst with a strong background in Niche Records Management Systems (RMS) to join our growing Information Technology team. If you are passionate about systems, problem-solving, and working in a collaborative setting, this role is for you! 

With you’re your Niche RMS expertise, here's what you will get to do: 

• Responsible for the development, maintenance, testing and administrative support of various information management systems across HRPS. Coordinate the implementation of technical and process changes. Create and maintain related system documentation.
• Create and maintain system information including data entry and end user account management and security.
• Provide consultative system support to end users.
• Troubleshoot technical issues and assist with inquiries and resolutions.
• Compile requests, recommend changes and interface with system vendors to modify system functionality.
• Audit information and generate reports to validate and identify content for analysis.
• Identify business and process requirements and opportunities for improvement.
• Analyze needs, recommend options and develop approaches.
• Participate and contribute to project planning.
• Design, install, test, and implement system workflows and permissions.
• Coordinate implementation of technical and process changes.
• Generate reports, validate information, and analyze content.
• Contribute to the development of user training to the Unit and other HRPS staff.
• Maintain system and audit documentation.
• Communicate system changes to impacted areas of the organization.
• Other related duties as assigned

What you’ll Bring to the Role:

Education, Certifications and Qualifications:  Community college diploma in a related area (e.g., information management or technology, computer science) or related experience.

Previous Experience, Knowledge and Skills: Minimum of three years’ experience in utilizing and supporting technical information systems, more specifically Niche RMS. Strong knowledge and experience with Niche RMS. Proven ability to troubleshoot technical issues and manage system updates. Excellent communication skills for collaborating with cross-functional teams and system vendors. Highly organized with the ability to manage multiple priorities in a fast-paced environment.  Ability to analyze business needs, recommend solutions, and implement changes effectively.

Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.

What We Offer:

We offer the opportunity to join a progressive work environment with a leading police service.  Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.).  This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West. 

Salary Range:   $94,271.00 – 104,745.00

How to be Considered for This Exciting Opportunity:

As part of the application process, applicants are required to clearly outline, in no more than 500 words, their strong knowledge and practical experience with Niche RMS in their cover letter. Please describe your experience with Niche RMS, including any formal training you have received. We are particularly interested in understanding how this experience has equipped you with the necessary skills and knowledge to effectively support and manage records systems in a complex information environment.

Additionally, you should address the following criteria:

• Provide a summary of your experience with Niche RMS, highlighting specific tasks you have performed, such as report writing, case management, data entry, workflow tracking, or other administrative functions.
• Include details of any training you have completed on Niche RMS, whether it was basic, advanced, supervisory, or administrative in nature.
• Describe any other relevant certifications or technical skills that support your ability to use or assist in supporting the platform.
• Explain how your use of Niche RMS has contributed to improving workflows, ensuring data integrity, supporting investigations, or enhancing operational outcomes.
• Finally, explain how your expertise in Niche RMS will benefit your work as an Information System Support Analyst.

Please apply online with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be forwarded in confidence to our Staffing Advisor, Human Resource Services, quoting Competition #54-C-25A by June 12, 2025.  All applications must be submitted to the Service’s on-line system to be considered for this vacancy. .**Various skills assessments may be administered as part of the selection criteria.

Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program.  Once the program has been established, all civilian positions, including this position, will be evaluated under the new job evaluation program which may result in a change to the rate of compensation.

The Halton Regional Police Service strives to be an accessible and inclusive organization.  We are committed to fairness and equity in employment and our recruitment and selection practices.  We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca.

We thank all applicants for their interest in joining our organization.   Only those who are selected to advance through the recruitment process will be contacted by our team.