Communicators – 911 Operators

The Team you are Joining – Who We Are:

The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.

About the Role – How you will Contribute to the Service: 

The Communications team is hiring a talent pool of Communicators – 911 Operators (Temporary as Required) for our February 2026 hire intake group. 

In this pivotal role, your precision with dispatch and call taking expertise for 911 emergency and non-emergency calls from the public, other agencies and members of HRPS are essential to ensuring the Halton Regional Police Service and its community maintain and exceed public safety communication standards.

You’ll work with a team of communicators who strive to make tomorrow better for countless human beings.  With over 300,000 calls annually, It’s the kind of communicator that requires an unwavering commitment to excellence and a constant spirit of professionalism.

As the guardian of communication systems vital to public safety, you will work with cutting edge technology, ensuring seamless and reliable communication channels for emergency responders. You will work alongside police officers and community groups to collectively respond to callers in our community. You’ll be responsible for performing multiple, urgent tasks simultaneously and accurately, dispatching emergency responders and monitoring their whereabouts and safety throughout critical incidents. Quickly and effectively, you will make critical decisions, exercise good judgement and understanding, and independently apply complex information to a variety of circumstances. 

If you are passionate about helping others and ready to make a real difference in your community, join our team as a 911 Communicator—where compassion, quick thinking, and a commitment to safety come together.

Apply now and play a vital role and be the voice that guides help to those in their most critical moments!

What you will Bring to the Role:

Education, Certifications and Qualifications: The ideal candidate must be able to work days, nights, and weekends.  In addition, candidates that possess a post-secondary certificate, diploma, or degree, speak a second language, an aptitude in the use of various technologies and business software i.e. previous use of a CAD (Computer Aided Dispatch) system, Police Records or Police Radio are an asset.

Previous Experience, Knowledge and Skills: The ideal candidate must possess a minimum of one year’s experience in a customer service-oriented role, which involves communicating with the public and multi-tasking in a fast-paced environment. Experience working in a high-volume inbound/outbound call center/dispatching is an asset.

**Various skill assessments (i.e. Grammar, Spelling, Criticall Communications Test, Speed & Accuracy Typing etc. may be administered as part of the selection criteria**

Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include but not limited to reference checks with previous employers, verification of educational achievements, and a criminal background screen etc.

Our Communications Centre operates 24 hours per day, 7 days per week. Training will consist of 4 weeks in-class instruction following a Monday to Friday 8:00 a.m. to 4:00 p.m. schedule.  After which you will be assigned a platoon that follows a 4 on 4 off 12-hour schedule

What We Offer:  We offer the opportunity to join a progressive work environment with a leading police service.  Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice.  The potential of future continuing full-time opportunities exists. With that status, we provide our employees with a competitive salary and benefits such as training and development opportunities, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.).  This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West. 

Salary:   $56.46 hourly and 4% vacation pay.  

Projected Recruitment Timelines:

• August 20 – September 14, 2025: Online application period

All applicants are required to complete and submit the following as part of their application: Complete the online questionnaire, submit written submission, resume and cover letter.  Once you have successfully submitted your application, you will receive a confirmation email informing you that your application has been received.  Written Submission:  Along with your resume, please submit a maximum one-page written statement that includes a brief introduction of yourself, your motivation for applying to the role, and the impact you would make as a Communicator/911 Operator, if selected, at Halton Regional Police Service

• September 15 – September 29, 2025: Resume screening
  Applicants will be reviewed and assessed based on the qualifications and experience outlined in the job posting. Those who most closely meet the criteria will proceed to the next stage of the selection process.
• Week of September 30, 2025: Online assessments
  Shortlisted applicants will be required to complete various assessments, including the CritiCall assessment, speed and accuracy typing tests, and proofreading exercises etc.
• ***October 20, 2025: Mandatory presentation and mini-interviews (evening session) Shortlisted applicants will be invited to attend a “mandatory session” that includes a presentation and brief interviews.
• Week of November 3,  and Week of November 17^th 2025: Shortlisted applicants will be invited to participate in-person interview conducted by a panel (during business hours)
• Week of December 1, 2025: Pre-employment checks
  Comprehensive pre-employment screening will be conducted, which may include reference checks, background verification, and other relevant evaluations.
• February 3, 2026: Anticipated start date

How to be Considered for This Exciting Opportunity:

Please apply online with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be addressed to Staffing Advisor, Human Resource Services, quoting Competition # 67-C-25 by September 14, 2025.  All applications must be submitted to the Service’s on-line system (https://haltonpolice.talentpoolbuilder.com) to be considered for this vacancy.

The Halton Regional Police Service strives to be an accessible and inclusive organization.  We are committed to fairness and equity in employment and our recruitment and selection practices.  We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca.

We thank all applicants for their interest in joining our organization.   Only those who are selected to advance through the recruitment process will be contacted by our team.